Operations Center
Enhance network performance with our NOC, secure your business with our SOC, and resolve IT issues with our responsive SD.
Operations Center
Our Operations Centers are staffed with a dedicated team of experts who are well-equipped to handle all your IT needs. They work tirelessly to ensure that your business is always up and running with minimal disruptions.
Our Operations Centers include NOC (Network Operations Center), SOC (Security Operations Center), and SD (Service Desk).
Our team uses industry-leading tools and technologies to ensure that your business operations are always optimized and secure. We provide real-time monitoring, alerting, and reporting to ensure that you are always aware of the status of your IT environment.
Our Operations Centers operate 24/7, ensuring that your business is always supported and monitored.
Differences between
Operations Center
Network Operations Center (NOC)
At CI Group EMEA, our NOC team plays a vital role in keeping your business running smoothly. We understand that a well-managed network infrastructure is essential to the success of any organization, and our NOC team is dedicated to ensuring that your network is always operating at optimal levels.
We conduct regular performance checks, identify potential issues before they become problems, and take proactive measures to prevent downtime.
We work around the clock to provide 24/7 monitoring and support, ensuring that any issues are addressed quickly and efficiently.
Our NOC services include:
– Proactive network monitoring and management
– Incident and problem management
– Performance tuning and optimization
– Network security management
– Reporting and analysis
Security Operations Center (SOC)
Our SOC team is responsible for detecting and responding to security threats, which is crucial for the protection of your business’s sensitive data and assets. We understand that in today’s digital landscape, security threats can come from a variety of sources and can be difficult to detect.
That’s why our SOC team uses advanced threat detection technologies and methodologies to identify potential security risks and take immediate action to mitigate them.
Our SOC services include:
– Threat detection and response
– Incident management and analysis
– Vulnerability management
– Compliance management
– Reporting and analysis
Security Operations Center (SOC)
Our SOC team is responsible for detecting and responding to security threats, which is crucial for the protection of your business’s sensitive data and assets. We understand that in today’s digital landscape, security threats can come from a variety of sources and can be difficult to detect.
That’s why our SOC team uses advanced threat detection technologies and methodologies to identify potential security risks and take immediate action to mitigate them.
Our SOC services include:
– Threat detection and response
– Incident management and analysis
– Vulnerability management
– Compliance management
– Reporting and analysis
Service Desk (SD)
We pride ourselves on our ability to provide excellent service desk (SD) support to our clients. We understand that when your business is experiencing technical difficulties, it is crucial to have a responsive and reliable team to provide assistance.
Our SD team is available 24/7 and can be reached through multiple channels, including phone, chat, and self-service. We also offer our services in multiple languages to accommodate our clients’ needs.
Our SD services include:
– Service request management
– Incident management and resolution
– Problem management
– Change management
– Reporting and analysis
Operations Center
Network Operations Center (NOC)
Security Operations Center (SOC)
Service Desk (SD)
Stay ahead of the competition with Our Operations Center:
Boost your network’s reliability, defend against sophisticated cyber threats, and resolve IT issues with ease, all while enhancing the user experience for your employees and customers, ultimately driving success and growth in today’s digital economy.
Benefits
Operations Center
We offer 24/7 support, proactive monitoring, and rapid incident response to ensure that your business is always up and running. We also offer competitive pricing and flexible service level agreements to help you maximize your ROI.
With our Operations Center services, you can rest assured that your IT infrastructure, security, and service desk needs are in good hands.
24/7 Support:
Our Operations Center team provides around-the-clock support, ensuring that your IT infrastructure, security, and service desk needs are always covered. With our team monitoring and managing your systems, you can have peace of mind that any issues will be quickly resolved.
Proactive Monitoring:
We use state-of-the-art tools and technologies to actively monitor your IT systems, detecting and addressing any potential issues before they become major problems. This proactive approach helps to minimize downtime and ensure optimal system performance.
Rapid Incident Response:
In the event of an incident, our Operations Center team is equipped to respond quickly and efficiently to minimize disruptions to your business operations. With our expert incident management and resolution services, you can be confident that any issues will be resolved in a timely and effective manner.
Personalized Solutions:
We understand that every business has unique needs and requirements. That’s why our Operations Center team provides personalized solutions tailored to your specific needs. Whether you require network infrastructure monitoring, security threat detection, or technical support, we can provide customized services to meet your needs.
Increased Efficiency:
By outsourcing your Operations Center needs to our team of experts, you can free up internal resources and focus on your core business activities. Our efficient and effective management of your IT systems can help to improve your overall business productivity.
Cost Savings:
Our competitive pricing and flexible service level agreements can help you to maximize your return on investment. By partnering with us, you can reduce the cost of hiring and training in-house IT staff, while also gaining access to the latest tools and technologies.
Security and Compliance:
Our Security Operations Center team is equipped to handle a wide range of security threats, from malware and phishing attacks to advanced persistent threats. We also help to ensure compliance with industry regulations, such as HIPAA and GDPR, to protect your business from potential fines and legal issues.
Multilingual Support:
We offer service desk support in multiple languages, ensuring that your employees can access the technical support they need in their preferred language. This can help to improve overall user satisfaction and reduce frustration with technical issues.
Scalability:
As your business grows and evolves, our Operations Center services can easily scale to meet your changing needs. Whether you require additional monitoring, support, or security services, our team can provide flexible and scalable solutions to meet your requirements.
Let Us Know About You!
Office
Nové sady 988/2
Staré Brno, 602 00 Brno
Czech Republic
Hours
M-F: 8am – 10pm
S-S: Closed
Call Us
Let Us Know About You!
Office
Nové sady 988/2
Staré Brno, 602 00 Brno
Czech Republic
Hours
M-F: 8am – 10pm
S-S: Closed